Documentation
Deliverability matters because a reminder system is only useful if the email lands.
This guide covers the practical checks owners should make when reminder emails fail, bounce, or are not being acknowledged by customers.
Steps
How to handle email deliverability in ChaseNow
Verify that the customer email address on the invoice is correct.
Check the event log on the invoice record to confirm whether a reminder was actually sent.
Review whether the invoice is paused, paid, or written off before assuming the sequence failed.
If delivery still looks wrong, use the support flow from inside the app with the invoice reference number.
Delivery context
Invoice state, recipient details, and logs all matter
Notes
Operational notes
A valid event log is the first source of truth for whether ChaseNow attempted delivery.
Incorrect recipient data is one of the simplest and most common causes of missed reminders.
Deliverability should always be investigated before changing the reminder schedule itself.
FAQ
What if the customer says they never got the email?
Check the invoice event log, confirm the recipient address, and verify the invoice was still active at the scheduled send time.
Should I change the schedule if one reminder is missed?
Not until you verify whether the issue was scheduling, invoice state, or a delivery problem.
Related pages
Next step
Use the docs, then put the workflow to work.
The goal of the documentation is not to describe software in the abstract. It is to help you get an invoice into ChaseNow and keep the follow-up moving.