Documentation
Pause reminders when the situation needs judgment instead of more automation.
Pause reminder exists for real-world collections work. It stops the active chase and keeps the invoice visible until you are ready to resume.
Steps
How to handle pause reminder in ChaseNow
Open the invoice detail page from the board.
Use the pause control to stop the active chase.
Optionally select a resume date if you want the invoice to restart automatically.
Confirm the action so the status moves out of the active chase flow.
Pause controls
One action stops the sequence cleanly
Notes
Operational notes
Pause should stop the cron from sending further reminders for that invoice.
Use pause when the customer relationship still matters and you need to hold off briefly.
A paused invoice should remain visible so it does not silently disappear from collections work.
FAQ
Does pause delete the reminder history?
No. The event log stays attached to the invoice record.
Can I resume without a date?
Yes. If you do not choose a date, you can resume manually later.
Related pages
Next step
Use the docs, then put the workflow to work.
The goal of the documentation is not to describe software in the abstract. It is to help you get an invoice into ChaseNow and keep the follow-up moving.