Feature
Pause follow-up cleanly when the situation changes.
Collections work is not purely automatic. Sometimes a customer asks for time, a dispute needs space, or the owner wants to hold off for a few days. ChaseNow includes pause controls so the system stays useful in real-world edge cases.
How it works
How pause follow-up works in ChaseNow
Open the invoice and use the chase controls to pause the active sequence.
Optionally set a resume date so the follow-up restarts automatically.
Resume manually if the customer confirms a new payment window before the selected date.
Chase controls
Pause now, resume later
Why it matters
Why teams pay for pause follow-up
A collections tool without pause controls forces owners to choose between chaos and over-automation.
Pause is essential when the customer relationship still matters but the invoice cannot be pushed aggressively for a short window.
It also makes the dashboard state more trustworthy because paused invoices are clearly separated from active chases.
FAQ
Does pause stop the follow-up cron?
Yes. A paused invoice should not continue sending reminders until it is resumed.
Can I choose when the chase resumes?
Yes. Pause supports an optional resume date for automatic restart.
Will I lose the event history if I pause it?
No. The event log remains attached to the invoice so you keep the full collection trail.
Related pages
Start here
Turn one unpaid invoice into a repeatable workflow.
This feature matters because it removes one more manual follow-up burden from the owner. Start the trial and put it on a real invoice.