Documentation
Resume the chase when the customer’s extension window is over.
Resume reminder is the control that turns a paused invoice back into an active chase. It exists so paused accounts do not stay forgotten forever.
Steps
How to handle resume reminder in ChaseNow
Open the paused invoice from the board or invoice detail page.
If a resume date was already set, confirm whether you want to resume early or wait.
Use the resume action to reactivate the chase manually when needed.
Confirm that the next scheduled reminder is visible again in the invoice timeline.
Resume workflow
Paused today, active again when you choose
Notes
Operational notes
An automatic resume should happen when the selected timestamp arrives.
If the selected date is already in the past, the next cron pass should reactivate the invoice.
The resumed invoice should move back into the active chasing state immediately.
FAQ
Do I have to wait for the selected resume date?
No. You can resume manually before that date if the situation changes.
What should I verify after resuming?
Verify that the invoice is active again and that the next scheduled reminder is visible in the timeline.
Related pages
Next step
Use the docs, then put the workflow to work.
The goal of the documentation is not to describe software in the abstract. It is to help you get an invoice into ChaseNow and keep the follow-up moving.